Refund and Returns Policy
At PunkerDoodle®, every order is created with care and made especially for you after your order is placed. Because of the custom nature of our products, please review product descriptions, sizing charts, and your order details carefully before completing your purchase.
Returns
We want you to love your purchase. If you need to request a return, please contact us within 14 days of delivery.
Because every order is made especially for you, we do not accept returns or exchanges due to:
- Ordering the wrong size
- Changing your mind
- Color preference
- Buyer’s remorse
- Incorrect shipping information provided at checkout
Please contact us before returning any item. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we’ll work hard to make it right.
Please contact us within 14 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos showing the problem.
Once your request has been reviewed and approved, we’ll provide you with a Return Merchandise Authorization (RMA) number and return instructions. Approved returns must be received within 14 days of the RMA issue date.
Print Placement & Color Variations
Because each item is individually produced, slight variations are a normal part of the printing process and are not considered defects.
Please note that colors may vary slightly from what you see on your screen due to differences in monitor settings, lighting, and the printing process.
Lost Packages
If your tracking information shows your package has not arrived or appears to be lost in transit, please contact us. We’ll work with the shipping carrier to investigate and determine the best solution.
Order Changes & Cancellations
Because orders begin production quickly, changes or cancellations may not be possible after an order has been submitted.
If you need assistance, please contact us as soon as possible after placing your order, and we’ll do our best to help.
Refunds
Approved refunds will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear in your account.
Questions?
If you have any questions about your order, we’re always happy to help. Please contact us at support@punkerdoodle.com, and we’ll respond as soon as possible.
